Privacy Policy

Who we are

Contigo Properties Inc. (“Contigo Properties,” “Contigo,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit contigoproperties.com, make or inquire about a reservation, communicate with us, subscribe to communications, or otherwise interact with our services.

By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

Information We Collect

The information we collect depends on how you interact with us and may include:

  • Contact information, such as your name, email address, telephone number and mailing address.
  • Reservation information, such as stay dates, number of guests, property selected, booking details, special requests and other information necessary to manage a reservation.
  • Identity and verification information where required for guest verification, security, fraud prevention or reservation requirements.
  • Payment and transaction information, including amounts paid, refunds, deposits and transaction records. Payment card information may be processed by third-party payment providers rather than stored directly by Contigo.
  • Communications, including emails, text messages, telephone communications, contact-form submissions and other correspondence with us.
  • Marketing preferences, including whether you have consented to receive promotional emails or text messages.
  • Technical information, such as IP address, browser type, device information, referring pages, website activity and cookie information.
  • Stay-related information reasonably necessary to provide property access, guest support, resolve issues, protect properties and administer reservations.

 

We may also receive information from third-party booking platforms, payment processors, property management technology providers or other service providers when you interact with us through those services.

How We Use Your Information

We may use personal information to:

  • Process and manage reservations.
  • Communicate with you before, during and after a stay.
  • Provide check-in instructions, property information and guest support.
  • Process payments, refunds, security deposits and other reservation-related transactions.
  • Verify guest information and help prevent fraud or misuse of our properties.
  • Respond to inquiries and customer service requests.
  • Operate, maintain and improve our website and services.
  • Personalize your experience with Contigo Properties.
  • Maintain business, accounting and transaction records.
  • Protect our guests, homeowners, properties, employees and business.
  • Send marketing or promotional communications where we have the appropriate consent or are otherwise permitted to do so.
  • Comply with applicable legal, regulatory, tax, insurance and contractual obligations.

 

We limit our collection, use and disclosure of personal information to purposes that are reasonably necessary for our operations or otherwise permitted by law.

How We Share Your Information

We do not sell your personal information.

We may disclose personal information when reasonably necessary to operate our business, including to:

  • Booking and property-management technology providers.
  • Payment processors and financial service providers.
  • Website hosting, analytics and technology providers.
  • Email, telephone and text-messaging service providers.
  • Property owners where necessary to administer or address matters concerning a reservation.
  • Cleaning, maintenance or other service providers when information is necessary to provide services related to your stay.
  • Professional advisers such as accountants, insurers or legal advisers.
  • Government agencies, regulators, law enforcement or other parties where disclosure is required or permitted by law.
  • A successor organization in connection with a sale, merger, restructuring or transfer of all or part of our business, subject to applicable privacy requirements.

 

Service providers are permitted to access personal information only as reasonably necessary to perform services on our behalf and are expected to handle that information appropriately.

Text Messaging and Mobile Information

When you provide your mobile telephone number and consent to receive text messages, we may use your number to send reservation-related communications, guest service messages, property information and, where you have provided appropriate consent, promotional communications.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text-messaging opt-in data and consent will not be shared with third parties, except service providers used to deliver the messaging service.

You may withdraw your consent to promotional text messages at any time by following the unsubscribe instructions included in the message or by contacting us. Withdrawing consent to promotional messages does not prevent us from sending communications that are reasonably necessary to administer an active reservation or respond to a request, where permitted by law.

Email Communications

We may send emails relating to reservations, inquiries, services or transactions with Contigo Properties.

Where permitted and where the appropriate consent has been obtained, we may also send promotional emails regarding properties, offers or other Contigo services.

You may unsubscribe from promotional emails using the unsubscribe link contained in the message. You may still receive transactional or reservation-related communications where necessary.

Cookies and Website Analytics

Our website may use cookies and similar technologies to:

  • Enable website functionality.
  • Remember preferences.
  • Understand how visitors use our website.
  • Measure website performance.
  • Improve our website and services.
  • Support analytics or marketing activities where permitted.

You may manage cookies through your browser settings and, where available, through the cookie preference controls provided on our website.

Disabling certain cookies may affect the functionality of some parts of the website.

 

Log Files

Like most websites, our website and hosting providers may automatically collect information when you visit the site, including IP addresses, browser type, device information, referring or exit pages, dates and times, and website activity.

We may use this information for website administration, security, troubleshooting, analytics and understanding how visitors interact with our website.

 

Third Party Websites and Booking Platforms

Our website may contain links to or integrate with third-party websites and services, including booking platforms, payment providers and other travel-related services.

 

 

 

When you interact directly with a third party, its own privacy policy and terms may govern its collection and use of your information. Contigo Properties is not responsible for the privacy practices of independent third-party websites or platforms.

 

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to satisfy legitimate operational, accounting, tax, legal, fraud-prevention, insurance and dispute-resolution requirements.

Retention periods may vary depending on the type of information and the nature of our relationship with you.

 

When personal information is no longer reasonably required, we may securely delete, destroy or anonymize it, subject to applicable legal requirements.

 

Security of Your information

We use reasonable administrative, organizational and technical safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration, loss or destruction.

 

However, no website, electronic transmission or data-storage system can be guaranteed to be completely secure.

 

Processing outside Your Province or Canada

Some technology and service providers we use may process or store information in another province, the United States or another country.

As a result, personal information may be subject to the laws of the jurisdiction in which it is processed or stored and may be accessible to courts, government agencies or law-enforcement authorities in that jurisdiction where legally required.

 

We remain responsible for personal information under our control as required by applicable privacy laws.

 

Your Privacy Rights

Subject to applicable law, you may have the right to:

  • Request access to personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Ask questions about how your information has been collected, used or disclosed.
  • Withdraw consent for certain uses of your information, subject to legal or contractual restrictions.
  • Request deletion of certain information where applicable.
  • Make a complaint regarding our handling of your personal information.

Depending on where you reside, additional privacy rights may apply.

 

We may need to verify your identity before fulfilling certain privacy requests.

 

Children’s Privacy

Our website and reservation services are intended primarily for adults who are legally able to make reservations.

We do not knowingly solicit personal information directly from children under the age of 13. Information concerning minors may be provided by a parent or guardian where reasonably necessary in connection with a reservation.

 

If you believe a child has provided personal information to us without appropriate authorization, please contact us so that we can review the matter.

 

Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our services, technology, business practices or legal obligations.

 

The most current version will be posted on this page.

 

Contact Us

Contigo Properties Inc. is responsible for personal information under its control.

Questions, requests or complaints relating to this Privacy Policy or our privacy practices may be directed to:

Privacy Officer
Contigo Properties Inc.
Website: contigoproperties.com
Email: info@contigoproperties.com
Phone: 1-587-855-1202

 

Those are the same public contact details Contigo currently publishes on its website.